Customer Support

How can we help you?

Returns

Ordered the wrong product? Don't like the colour? 

No problem, just send an e-mail to: support@decoded.nl within 14 days.

Please provide us with your full name and order number. We will provide you with a return number and the next steps to complete your return.

Once the return order is received we will refund your order within 7 days.
*Any shipping cost or fees are not refundable.

Please note:

• Returns must be new in their original package.
• We do not provide return labels for customer returns or exchanges* 
• Returns will be accepted within 14 days from the date of shipment. (For consideration of holiday gifts, items purchased between November 15th and December 24th will be accepted for return until January 14, given all other guidelines are met.)
• If you received a damaged item, you must mail support@decoded.nl within 3 business days of receipt to report the problem.

 

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