Frequently asked questions
Delivery usually takes 2-4 working days. We have global shipping available for all countries. All orders to the Netherlands and Belgium are shipped with either PostNL or DHL.
You should love everything about your DECODED product. However, if you are not satisfied with your new purchase, you may return them within 14 days of delivery for a refund or an exchange.
DECODED products uses only premium quality full grain leather. There may be some characteristic signs such as wrinkles, scars and marks. Those do not affect the durability of the product.
You can track your order by following the link that was sent to you by e-mail. Please check your spam folder if you did not receive a shipment confirmation.
We offer a 2-year Global limited warranty on all products. We cover all manufacturing errors but do not cover any damages that may have occurred during normal wear.
Retail & collaborations
We're always open to collaborations. For all sales enquiries, please send an e-mail to firstname.lastname@example.org.