You should love everything about your DECODED product. However, if you are not satisfied with your new purchase, you may return them within 14 days of purchase for a refund of the purchase price, less shipping. Goods must be sealed in their original package to qualify.The DECODED Return Policy is limited to products purchased on the DECODED online store (decodedbags.com). Products purchased from 3rd party retailers are subject to their own policies independent of DECODED. However any warranty issues will be honoured under DECODED standard 2 year manufacturer’s policy as long as it was purchased from an authorised DECODED retailer.