Decoded Refund Policy
You should love everything about your DECODED product. However, if you are not satisfied with your new purchase, you may return them within 14 days of purchase for a refund of the purchase price, less shipping. Goods must be sealed in their original package to qualify. The DECODED Return Policy is limited to products purchased on the DECODED online store (decodedbags.com). Products purchased from 3rd party retailers are subject to their own policies independent of DECODED.
We are happy to offer a full refund or exchange, within 14 days after delivery, for any items with which you are not entirely satisfied. Return the item unused and in its original packaging. We do not refund postage costs. Refunds are processed within 10 business days.
You are responsible for the arrival of the return shipment at our address. We therefore recommend using a service with track and trace option to track your return shipment. If returned products are not received, no refund will be given or replacement will be arranged.
Return and Shipping ProcessPlease follow the instructions provided by our customer service team in order to return a warranty claim.