Delivery usually takes 2-4 working days. Please note that due to global circumstances, there may be some delay in deliveries.

All orders to the Netherlands and Belgium are shipped with either PostNL or DHL. All international orders are shipped with either FedEx or UPS.

We have global shipping available for all countries.

Shipping costs vary per country and are calculated at the checkout. We have free shipping for all Dutch orders and for all international orders from €50,- and up.

All our orders are shipped from the Netherlands.

In order to ship your order as soon as possible, all orders are processed as soon as possible. Because of this we cannot make any changes to a delivery address or cancel an order.

Our orders will only be shipped to a personal address.

Please note that we can not ship your order to a PO Box. We kindly ask you to provide as a different address.

You should love everything about your DECODED product. However, if you are not satisfied with your new purchase, you may return them within 14 days of delivery for a refund or an exchange. Goods must be sealed in their original package to qualify. The DECODED Return Policy is limited to products purchased on the DECODED online store (decodedbags.com). Products purchased from 3rd party retailers are subject to their own policies independent of DECODED.

We are happy to offer a full refund or exchange, within 14 days after delivery, for any items with which you are not entirely satisfied. Return the item unused and in its original packaging.

Please note that any special offers may not be applicable after you return (part of) your order. In this case, your refund is adjusted to the original price.

For consideration of Holiday Gifts, items purchased between November 15th and December 24th will be accepted for return until January 14, given all other return guidelines are met. If the returned item looks used, we can not process your return.

Please send an e-mail to support@decoded.nl announcing your return. We ask you to return the item(s) to:

Elmarc B.V.

Decoded Returns

Kolenbranderstraat 28

2984AT Ridderkerk

The Netherlands

It is not possible to return your webshop purchase in a store.

Please note that we will ask you to return your item(s) to our warehouse in the Netherlands. We do not provide return labels for customer returns or exchanges, and you are responsible for the costs of the return.

We aim to process all returns within 5 business days after receiving it.

Ordered the wrong item or prefer a different color? We can offer en exchange as long as the exchange item is the same price as your original order.

If you received the wrong  item, you must mail support@decoded.nl within 3 business days of delivery to report the problem. They will give you the instructions for the exchange of the right product.

If you received a damaged  item, you must mail support@decoded.nl within 3 business days of delivery to report the problem. They will help you with a replacement.

All our products are made from European cow hides.

Some items will be restocked. However, some items will not be produced anymore and will also not be restocked. For a specific stock question, please contact us at support@decoded.nl.

DECODED products uses only premium quality full grain leather. There may be some characteristic signs such as discolouration, wrinkles, scars and marks. Those do not affect the durability of the product, in fact these arise from the natural beauty of premium leather.

For general cleaning on the leather parts of your DECODED product, please use a soft cloth and a leather cleaner and/or conditioning cream and follow instructions. This should be done three or four times a year and this facilitates the durability, shine and increases the beauty of your DECODED product overall. When it comes to the chemicals that you used to clean your DECODED product, you need to be very careful. Turpentine and mineral spirits must be avoided as they can pull colour, and caustic household chemicals should never be used to clean leather and leather preparations that contain alcohol should also be avoided.

Don't know what iPhone / iPad you have? No Problem, you can find your iPhone / iPad model number by looking at the small text on the back of your device. Example: "Model A*****" If you cannot read or find the text on the back of your device, launch the iOS Settings app and navigate to General > About > Model (or Model Number).

Please be sure to double-check if you have the right case for your device. The most common reason for returns is ordering the wrong size. Together we can minimalize the impact on our environment by reducing these kinds of returns.

We build our cases to fit the precise measurements of your iPhone, for a secure, safe fit. To insert your iPhone correctly to ensure maximum functionality and solid protection.  Lay your new Decoded case open flat on a hard surface. Insert your iPhone at 45 degree angle beginning with the two front corners (nearest your front camera). Slowly begin to lower your iPhone into the case (beginning with your volume buttons). Firmly snap your case in at the bottom corners.

Leather will develop natural stains and scars and may darken in colour over time, creating a rich patina that tells your story.

We are unable to offer price adjustments for orders placed outside of the sale window. As stock levels may vary and change quickly, we can not guarantee your item(s) are in stock if you wish to make a return.

You can follow your order using the tracking information in your e-mail. If tracking is missing or unclear, please contact us at support@dcoded.nl and be sure to include your order number.

Your order confirmation may end up in your spam folder. Please check this first or else contact us at support@decoded.nl.

Some countries may charge import duties or fees for receiving international packages from the Netherlands. Please note that DECODED is not in control of this and that you are responsible for all costs applicable. The time a country holds a package in customs varies, and we do not have means of contacting these offices.

You can track your order by following the link that was sent to you by e-mail. Please check your spam folder if you did not receive a shipment confirmation. If your tracking link is not working, please contact us at support@decoded.nl.

In order to ship your order as soon as possible, all orders are processed as soon as possible. Because of this we can not make any changes or cancel an order.

In order to ship your order as soon as possible, all orders are processed as soon as possible. Because of this we can not make any changes to a delivery address.

The availability of a pre-order item is shown at the product page. If your order contains multiple items, all items will be shipped at the same time when the pre-order item is available.

At DECODED, we offer a 2-year Global limited warranty on all DECODED products. We cover all manufacturing errors but do not cover any damages that may have occurred during normal wear and tear and or misuse of your DECODED product.

In case of a warranty claim, we aim to replace with the same style, but we cannot guarantee this! In some situations, we will offer a new style or colour or credit for our webshop. During your 2-year warranty period, DECODED allows one (1) warranty claim per purchased product.

We offer a two-year warranty on all DECODED products.

If you want to make a warranty claim, please send an e-mail to support@decoded.nl including pictures or a video of the problem with your DECODED item as well as your proof of purchase.

DECODED is not liable for any damages that may result from ordinary wear and tear. Our warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.

Items purchased through a DECODED reseller will be subject to the warranty policies of that specific reseller.

For all sales enquiries, please contact us at sales@decoded.nl.

We are always looking to work with others that are enthusiastic about our products!

Do you have an open profile, at least 1.000 followers and a high engagement rate on your Instagram profile? Please send an e-mail to aiste@decoded.nl.

We will review your request and get back to you on a possible collaboration.

Make sure to include:
Your name, social account, country of origin, the type of collaboration and why you think we should collaborate.

No, you can also check out as a guest. Create an account and sign up to our newsletter to receive the latest products and news!

We aim to reply as soon as possible, within 2-3 working days. Sometimes it may take a bit longer before we can respond to your e-mail, for example in busy sale periods.

Our office hours are:

Monday til Friday 08.30am - 05.00pm (CET)