Warranty New

2 Year Global Warranty

At Decoded, we stand behind the quality of our products. Our 2-year warranty covers manufacturing defects, ensuring that you receive the best from us. For more details on how to proceed, please follow the steps below.

What the warranty covers:

  • 2-year warranty on all DECODED products bought on Decodedbags.com.
  • We cover manufacturing defects, but not damage caused by normal wear and tear or misuse.

How to file a warranty claim:

Please note:
If not purchased from decodedbags.com, contact the retailer for warranty claims. Decoded cannot process third-party claims.


  1. Contact Us
    Send an email to support@decoded.nl

  2. Provide proof
    Attach a photo or video of the issue, along with your proof of purchase and order number. Please describe the problem as clearly as possible. We cannot process the claim without proof of purchase.

  3. Follow instructions
    Follow the return instructions we provide, if applicable.

Important:

  • We will replace the item with the same product where possible, but may offer alternatives if unavailable.
  • We are not liable for damage to personal property, such as electronic devices.

Response time:

We aim to respond within 2-3 working days.